Amazon Customer Service Google Scam

TrainMyParent.com
Dec 31, 2025
3 min read

Man holding a credit card and a cell phone. — Is your credit card number really expired?

Scammers are getting smarter, and Amazon is a very attractive venue for scammers to use when targeting your money. Today we will be discussing the Amazon Customer Service Google scam.

The scam works like this. You need Amazon Customer Service for some reason, such as your Alexa not working. So, you Google "Amazon Alexa Customer Service Phone Number", and at the top of the list is a link and telephone number for Amazon's Alexa Customer Support line. You call the given telephone number, which is answered by a customer service agent who says he is from Amazon Alexa, and he helps you to get Alexa up and running again. Once your Alexa is fixed, he indicates that the reason Alexa stopped working is because the credit card on file has expired, and he needs a new card number to pay for the Alexa subscription.

He also helpfully indicated that you can get hidden Amazon perks and deals if he could access your computer and phone. Of course you want to take advantage of Amazon deals, so you provide him with access. And, you can get access to free movies, and he will show you how to do that on your television.

Or in another version of this scam, you see something wrong with an Amazon purchase, such as multiple identical charges for the same product, or some other Amazon issue, so you Google "Amazon Customer Service Telephone Number", and call the phone number displayed at the top of the results. The friendly customer service agent tries to fix your issue, but while you chat with him on the phone he asks whether you are currently attempting to purchase some expensive item, and of course you say that you aren't. So, he tells you that your account has been compromised, and you are transferred to a Federal Trade Commission agent.

The FTC agent tells you that your identity has been stolen, and that your social security number has been suspended due to this fraudulent activity. He says the scammers who stole your identity are likely going to try to drain your bank account, and that it is very important that you withdraw your funds from the bank in cash, and put the money in a safe place until they can catch the criminals. The Agent then directs you to deposit the cash in a Bitcoin ATM, and sends you a QR code to use when depositing the cash.

Unfortunately, the Amazon Customer Service Rep is a scammer, who puts thousands of dollars of fraudulent charges on your credit card. And, the FTC agent? Also a scammer who just stole all of your money.

Why are these scams so scary? Because you thought you did everything the right way. You Googled the phone number, but unfortunately the scammers purchased their own Google advertisement that pushed their result to the top of the list. The phone number they provide is a direct line to scammers who acts like a legitimate Amazon customer service reps. They gains your trust and build credibility, until they eventually get your money or credit card info.

Normally the scammers try to target you, through phishing emails, smishing texts, or telephone calls. This time, you reached out to the scammers directly, which is another reason why this is scary. Of course if they called you or sent you an email, you would treat it as a potential scam. But when you are the one making the phone call, your guard is down, and you are more likely to fall for the scam.

How to protect yourself? Remember that Amazon will never ask you for credit card information over the telephone. And the FTC will never ask you to deposit money in a Bitcoin ATM. To find the Amazon Customer Support phone number, open up your Amazon app or visit amazon.com to find the customer service number.

A woman smiling while using a tablet. — Stay safe online!

As we say on TrainMyParent.com, scammers keep getting trickier, and usually target those who aren't paying attention. Scams come in many forms, including phishing emails, smishing texts, quishing packages, tech support phone calls....the list keeps growing.

Learn how you can protect yourself or your family by enrolling in the Complete Internet Security Basics and Phishing Awareness Course for Parents on TrainMyParent.com

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